Popular Services
Support for Central Piedmont's student, faculty, staff, contractor, and departmental Outlook mailboxes. Requests for technical support, classlist creation or modification, and departmental mailbox creation & ownership changes may be submitted here.
Support for the Account Management Portal (password resets & locked accounts), Activator (student account activation / reactivation), Duo (two-factor authentication), general login issues, and name change requests.
Technical support for errors and other issues affecting college-supported software and applications (e.g. Microsoft Office, Adobe, etc.).
Technical assistance for student-oriented services offered via mycollege.cpcc.edu, including (but not limited to) course registration, financial aid management, grades, and transcripts.
Support for Citrix Workspace cloud desktops and their constituent applications.
Support for fax machines, MFP cloud printing (including the PrintAnywhere system), network printers, and scanners.
Hardware troubleshooting (e.g. black screen, Windows won't start, etc.) for all college-issued computers and mobile devices.
Support for miscellaneous account issues which do not fall under any of the above services.
Inquiries and requests relating to the accessibility of an ITS service may be submitted here.
Support for Brightspace & its integrated services, the Course Administration Webtools, and all other college-supported learning management systems.
Use this service to request consultation and implementation services for digital signage, classroom, conference room, and office space audio visual technologies.
This service is to provide support services for streaming live events, multi-room screen combination, and meeting/presentation support
Cybersecurity incidents, threats, or vulnerabilities which have affected or could potentially affect the college should be reported here.
Request assistance with connecting to a Central Piedmont WiFi network.
Support for our Google Workspace applications (Calendar, Docs, Meet, Sheets, & Slides).
Space for requesting support for departmental storage (H-drive), shared application storage (J-drive), individual employee storage (U-drives), Google drives (W-drives), and all other network storage (Z-drive etc.). U: Drive quota expansions may also be requested here.
Support for classroom-based presentation technology (podiums, projectors, speakers, etc.).
Support for Panopto, Central Piedmont's designated lecture recording system.
Support for digital signage and the Rave Mobile Safety automated emergency alert system.
Support for electronic clinic, health record, and pharmacy management systems such as Eaglesoft and PioneerRx. Also includes medical training and simulation systems such as CAE and Shadow Health.