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Ensure that your Microsoft Authenticator app or YubiKey is set up correctly and that you can log into your Microsoft Account.
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Update the app: Make sure you have the latest version of Microsoft Authenticator. Tap Settings in the app and enable automatic updates.
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Clear your browser’s cache and cookies, or try using a different web browser.
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Double-check that you’re using the correct email format:
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If you receive an error saying your account has been blocked or you can't enter the verification code, please call the ITS Service Desk for assistance.