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If you have ever linked your Central Piedmont email address to a personal Microsoft account it will need to be changed to another email address. Having a personal MS account linked to a Central Piedmont email address causes issues with your Work/School Microsoft account.
Note: If you don't have an alternative email address that isn't linked to an Microsoft account then you will need to create a new email address.
- open a incognito browser
- browsed to microsoft.com
- Clicked "sign-in" in top right corner
- signed into microsoft.com using CPCC email address and unique password (You may have to select personal account before this step)
- clicked on "My Microsoft Account" under the profile icon
- Clicked on "Your info" on the left navigation.
- Scrolled down to "Account Info"
- Identify what the email address listed. It should be your cpcc address.
- Click on "Edit account info"
- Click on "Add Email"
- Select "Add an existing email address as a Microsoft account alias" and insert alternative email.
- Click "Add Alias"
- Click "make primary alias" next to alternative email that was just added.
- Click "remove" next to the cpcc email address.