ITS Client Portal Chat

Summary

Get quick, real-time support from the ITS Service Desk through the chat feature in the ITS Client Portal. This guide explains how to start a chat on desktop or mobile, connect with a Service Desk Analyst, and save a transcript of your conversation for future reference.

Body

Overview

Central Piedmont students and employees can begin a chat on the ITS Client Portal for quick and efficient assistance from the ITS Service Desk. 

Instructions

  1.  Navigate to the ITS Client Portal homepage. 

  2.  Locate the blue chat button on the right side of the page. 

Desktop View

Client Portal Homepage with blue arrow Indicating where the chat button is loicated.

Mobile View 

Image of Client Portal view on a mobile device with blue arrow pointing to chat button.

  1. Select New Conversation.

Image of chat entry point with option to select "new conversation"

  1. Enter your First and Last name.

Note: If you know your ID number, please also enter it in the name field. 

Image of entry point for chat with prompt for name filled out with first name and last name

  1. You will be connected with the next available Service Desk Analyst for assistance. 

Chat Tips

  • Before starting a chat, please have your ID number or user name readily available.

  • If you need to retrieve or update sensitive account information, we will need to verify your identity over a brief video call via Microsoft Teams.

  • You can email yourself a transcript of the chat for future reference by navigating to the menu option and selecting "Email transcript". 

Image of options in chat highlighted with email transcript option

Details

Details

Article ID: 21032
Created
Fri 8/16/24 10:59 AM
Modified
Tue 10/14/25 5:21 PM