Support for the Account Management Portal (password resets & locked accounts), Activator (student account activation / reactivation), Duo (employee two-factor authentication), general login issues, and name change requests.
Account Management Portal (AMP) Support:
To reset your password or unlock your account, please utilize the Central Piedmont Account Management Portal (AMP), which can be accessed at amp.cpcc.edu. If you have forgotten your username or encounter non-technical difficulties with using AMP, please call the ITS Service Desk at 704-330-5000 or visit us in person during our walk-in support hours. If you encounter a website error or other technical problem while using AMP, you may submit a request here.
Activator Support:
If you are a new student and you have not yet claimed your Central Piedmont account, or if you are a returning student and it has been more than a year since you last signed into your Central Piedmont account, please utilize our online Activator service, which can be accessed at activator.cpcc.edu. You will be asked to provide your student ID number, date of birth, and home ZIP code. Returning students will also be asked to provide their account username and password. If you do not know or have forgotten any of the above information, please call the ITS Service Desk at 704-330-5000 or visit us in person during our walk-in support hours. If you encounter a website error or other technical problem while using Activator, you may submit a request here.
At this time, the Activator system is reserved exclusively for student accounts and cannot be utilized to activate or reactivate faculty, staff, or contractor accounts. If you are not a student and you need assistance with activating or reactivating your account, please call the ITS Service Desk at 704-330-5000 or visit us in person during our walk-in support hours.
Duo Support:
Space for reporting an issue with Duo, our two-factor authentication system for employees and students. If you are a new employee and need assistance with setting up Duo Mobile for the first time, please refer to this knowledge base article. If you would prefer to use a fob or a Yubikey for Duo rather than a smartphone, or if you are an existing employee or student who needs assistance with reactivating Duo Mobile for a new device, please call the Service Desk at 704-330-5000 or visit us in person during our posted walk-in hours.
General Login Issues:
If you are unable to access multiple Central Piedmont services and are certain that your username and password are correct and that your account is active, please first ensure that you are using either Google Chrome or Firefox (Edge and Safari are not supported) and that you have cleared your web browser's cache and cookies (instructions for doing so are available in our knowledge base). If you are having difficulty accessing a single service such as MyCollege, please submit a request through our service catalog under the page specifically reserved for that service.
Name Change Requests:
If you wish to change the name or (for faculty, staff, and contractors) email address associated with your network account, you must first submit a request to the Central Piedmont registrar's office along with documentation proving that your legal name has changed. Once they have approved your request and updated your data system records accordingly, you may submit a service request here to have the change applied to your network account.