Hardware troubleshooting (e.g. black screen, Windows won't start, etc.) for all college-issued computers and mobile devices. Please check that all power, video, etc. cables are secure and attempt to reboot your system before submitting a request here. When submitting your request, please include a brief description of your issue and what has already been done to troubleshoot it. Please also include any category-specific information as indicated below. Issues with specific programs such as Acrobat or Excel should be submitted under Desktop and Mobile Computing -> Software Support.
Employee Workstations:
Please include the name and location of your workstation and indicate whether it is a Mac or a Windows PC.
Lab / Classroom Computers:
Please include the name and location of the affected computer and indicate whether it is a Mac, a Windows PC, or a cloud-connected machine.
Laptops and Mobile Devices:
Please indicate whether your laptop is a Chromebook, a Macbook, or a Windows PC. If it is a Windows PC, please also indicate whether the username you log in with is your own username, "CPCC", or a different / personal username. If you are requesting support for a college-issued tablet or smartphone, please indicate whether it is an Android or an iPhone. If you choose to submit a request for a non-college-issued laptop or mobile device, please note that for liability reasons we will not be able to perform any service which would require disassembling your machine.