KnowBe4 Phish Alert Button

KnowBe4 Phish Alert Button (PAB)

KnowBe4’s Phish Alert Button (PAB) provides a safe way to forward email threats to our Cybersecurity team for analysis. When using the PAB, the email is automatically deleted from your mailbox and a Service Desk ticket is automatically generated. A Cybersecurity staff member will contact you and can restore the email if needed.

You should not use the PAB to report spam or marketing emails. You can delete these types of emails or add the sender or sender's email domain to a block list. If you receive spam, you can visit spam.cpcc.edu and add the sender to your blocked senders list.

Please submit a Service Desk ticket if you have any feedback, questions or concerns about the KnowBe4 Phish Alert Button.

How to use the PAB in Microsoft 365 and Outlook Desktop Apps

1. Open the email that you would like to report.
2. Click the Apps icon to open the Apps launcher. It is located in the top-right corner of the email in Microsoft 365 and in the new Outlook desktop app. It is located in the Home ribbon in the classic Outlook desktop app. For the Outlook for Mac desktop app, click the Ellipses (...) icon in the top of the application.
   
   App icon in Microsoft 365 and new Outlook desktop app
   
   App icon in classic Outlook desktop app
   
   Ellipses icon in Outlook for Mac desktop app
   
3. From the menu that opens, click the Phish Alert add-in.
   
4. In the prompt that opens, click Phish Alert again to report the email. You may also choose an Email Classification and leave a comment.
   
5. After you click Phish Alert again, a message will display to confirm that you reported the email. This message will tell you if the email you reported was a simulated phishing attack or if the email will need to be reviewed by our Cybersecurity team. To close this message, click Ok.

How to use the PAB in the Outlook Mobile App for Android

1. Open the email that you would like to report.
2. Click the vertical ellipsis icon (...) at the upper right corner of the email. Check the rest of the screen if you do not see the button in this location.
   
3. Click the Phish Alert icon.
   
4. In the pop-up window that opens, click Phish Alert to report the email. You may also choose an Email Classification and leave a comment.
   
5. After you click Phish Alert again, a message will display to confirm that you reported the email. This message will tell you if the email you reported was a simulated phishing attack or if the email will need to be reviewed by our Cybersecurity team. To close this message, click Ok.

How to use the PAB in the Outlook Mobile App for Apple iOS

1. Open the email that you would like to report.
2. Click the ellipsis icon (…) at the upper right corner of the email.
   
3. Click the Phish Alert icon.
   
4. In the pop-up window that opens, click Phish Alert again to report the email. You may also choose an Email Classification and leave a comment.
   
5. After you click Phish Alert again, a message will display to confirm that you reported the email. This message will tell you if the email you reported was a simulated phishing attack or if the email will need to be reviewed by our Cybersecurity team. To close this message, click Ok.