Webex Calling - Using Cisco Call in Microsoft Teams

The Cisco Call app integrates enterprise-grade calling features directly into Microsoft Teams, allowing users to place and receive calls without switching applications. This guide will help new users install, configure, and use the Cisco Call app within Teams.

The Cisco Call app integrates enterprise-grade calling features directly into Microsoft Teams, allowing users to place and receive calls without switching applications. This guide will help new users install, configure, and use the Cisco Call app within Teams.

Key Features of Cisco Call

• Make and receive phone calls in Microsoft Teams using your Webex Calling number.
• Access voicemail and call history.
• Search and call contacts from your organization.
• Use enterprise-grade calling features like hold, transfer, and conference.

Signing In

1. Click on the Cisco Call app icon in Teams, located in the left sidebar with your pinned apps.
   • If you don’t see it, click the + Apps button in the sidebar, search for Cisco Call, then open and pin it to keep it in your sidebar.
2. Sign in using your Webex Calling credentials.
3. Once signed in, your call history, voicemail, and contacts will be available.

Making a Call

1. Open the Cisco Call app in Teams.
2. Use the dial pad or search for a contact.
3. Click the call button to initiate the call.
4. Use in-call controls to mute, hold, transfer, or end the call.

Accessing Voicemail

1. Click on the Voicemail tab in the Cisco Call app.
2. Listen to messages, delete, or call back directly from the voicemail interface.

For other ways to access your voicemail, refer to this article: Webex Calling - Managing Voicemail

Need Help?

If you encounter any issues or need assistance, please contact the IT Service Desk.