Making and Receiving Calls on Your Desk Phone

Your desk phone provides reliable calling for day to day communication. This guide explains how to make, receive, and manage calls using the standard calling features on your phone.

Making a Call

1. Pick up the handset or press Speaker
2. Dial the extension or phone number
3. The call will connect normally

No special dialing codes or prefixes are required.

Receiving a Call

• Your phone will ring with the caller’s information displayed on the screen
• Lift the handset or press Speaker to answer

In‑Call Features

Place a Call on Hold

• Press Hold
• Press the blinking line key to resume the call

Transfer a Call

1. Press Transfer
2. Dial the number or extension
3. Press Transfer again to complete the transfer

Create a Conference Call

1. While on a call, press Conference
2. Dial the next participant
3. Press Conference again to join everyone together

Checking Voicemail

• Press the Voicemail button
• Enter your voicemail PIN
• Follow the prompts to listen, delete, or save messages

• Microsoft Teams (Cisco Call app)
• The Webex app
• Your email (audio attachment)
• Webex User Hub

Troubleshooting

• Check that the network cable is firmly connected

• Calls will not connect
• Your phone does not ring
• Voicemail does not respond

Need Help?

Please contact the IT Service Desk:

• Phone: (704) 330-5000
• Client Portal