Call Forwarding on Your Desk Phone and Webex Calling

Summary

Call forwarding allows you to send incoming calls to another number, such as a mobile phone, another extension, or voicemail. This guide explains how to turn call forwarding on or off using your desk phone and Webex tools.

Body

Forwarding from Your Desk Phone

Turn Forwarding On

  1. Press the Forward soft key (or CFwdALL, depending on your phone model).
  2. Dial the number you want to forward calls to.
  3. A confirmation tone plays, and the phone screen will show the forwarding destination.

Turn Forwarding Off

  • Press Forward or CFwdALL again.
  • The forwarding indicator clears, and calls ring normally.

Forwarding from the Webex App (Desktop or Mobile)

  1. Open the Webex app.

  2. Click your profile picture or initials.

  3. Select Settings (or Preferences) → Calling.

  4. Under Call Forwarding, choose one of the following:

    • Forward All Calls

    • Voicemail

    • New Number (enter external or internal number)

Toggle the switch to turn forwarding on or off.

Forwarding from the Webex User Hub

  1. Go to https://user.webex.com.
  2. Sign in with your credentials.
  3. Select Calling → Call Forwarding.
  4. Choose where to forward calls: another number or voicemail.
  5. Save your changes.

Common Forwarding Options

  • Forward All Calls: Sends all incoming calls to another number.
  • Forward When No Answer: Calls go to another number only if not answered.
  • Forward When Busy: Redirects calls when you're already on a call.
  • Forward to Voicemail: Sends all calls directly to voicemail.

Availability of these options vary.

Tips

  • Forwarding stays active until you turn it off.
  • You can forward to mobile phones, other extensions, or external numbers.
If your desk phone shows a forwarding icon, call forwarding is active.

Need Help?

Contact the ITS Service Desk:

Details

Details

Article ID: 27611
Created
Thu 1/29/26 12:25 PM
Modified
Thu 1/29/26 3:10 PM