Overview

This article provides complete instructions for LMS Administrators to set up a course synchronization between Brightspace and ExamSoft. The sync enables seamless sharing of course information, instructor assignments, and student enrollments. Requests for this process typically arrive at the beginning of each semester from Nursing staff via TeamDynamix. Completing the sync allows instructors to manage exams and assessments effectively within ExamSoft.

Task

Configure and initiate a Brightspace/ExamSoft course sync based on details provided in a service request ticket, ensuring courses and students are properly synchronized for the semester.

There are six main steps and one additional note to completing this process: 

1. Access the ExamSoft Tool Link in Brightspace
2. Prepare for New Semester Sync (Recommended at Start of Term)
3. Add Courses
4. Assign Primary Instructors
5. Sync Process and Timing
6. Verification and Confirmation

• Note: Handling Additional or Mid-Semester Requests

Prerequisites

• Super Administrator access in Brightspace.
• A New Semester Class Sync ticket from Nursing staff containing the required course details:
  • Course name(s)
  • Primary instructor(s)
  • Start date
  • End date
• Example ticket information:
  • [26SU-NUR102-B101,B102,B103: Practical Nursing II] [Jane Doe] [5/18/2026] [7/20/2026]

Instructions

1. Access the ExamSoft Tool Link in Brightspace

• Navigate to Admin Tools > External Learning Tools > Manage Tool Links (Legacy).
• Locate ExamSoft in the list, click the drop-down arrow, and select Preview Link.
• On the ExamSoft integration page, go to Page 3: Courses at the top.

2. Prepare for New Semester Sync (Recommended at Start of Term)

• If setting up for a new semester, click the "Clear Course to Sync" button at the top of the page. Verify that the current date is past the end date of any previously listed classes. 
• Under "Course Date Range", enter the Start Date and End Date from the ticket (usually the full semester length). 

Note: Use the full semester date range even for short sessions or late requests. Changing dates can overwrite existing sync configurations.

3. Add Courses

• In the course entry field, input each Course ID using this exact format (no spaces around commas or sections; underscore instead of hyphen): 
  • Example: 26SU_NUR102_B101B102B103
  • Example: 26SU_NUR214_B101B102B103B104B105 
• Press Enter after each Course ID entered. The page will refresh, and the course will appear in the list at the bottom.

4. Assign Primary Instructors

• For each course in the list, use the dropdown on the far right to select the Primary Instructor as listed in the ticket.

5. Sync Process and Timing

• ExamSoft syncs on the 10 minute mark of each hour (the 00, 10, 20, 30, 40, and 50).
  • Example: Submitting at 12:42 PM means the next sync will occur at 12:50 PM.
  • Example: Submitting at 4:59 PM means the next sync will occur at 5:00 PM.

The designated Key Administrator (the primary LMS Admin) in ExamSoft will receive an email notification upon sync completion.

6. Verification and Confirmation

• Check the sync email (sent to the LMS Admin, from noreply@examsoft.com):
  • Partial success: Shows "COURSE TABLE" with the number of courses imported.
  • Full success: Includes "STUDENT TABLE", "COURSE TABLE", and "COURSE/STUDENT TABLE" with counts of imported records.

To verify via the tool:

• Log in to ExamSoft Admin.
• Go to Admin > Courses.
• Verify the synced courses appear with correct start/end dates, assigned instructor, and a blue number greater than zero under "Enrolled" (indicating student enrollment).

Note: Full student import may take additional time and not come in immediately during the first sync. An automated sync runs daily at 4:00 AM. If the first sync does not import students immediately, check again the next day.

Note: Handling Additional or Mid-Semester Requests

• If a new request arrives later in the semester, repeat this process starting from Step 2. 
• Note: Use the full semester date range even for short sessions or late requests. Changing the dates in the tool can overwrite existing sync configurations.

Outcome

Successful synchronization of courses and student enrollments between Brightspace and ExamSoft. Instructors will see their courses populated in ExamSoft with accurate student lists, allowing them to proceed with exam setup and administration. The TeamDynamix ticket can then be resolved, with instructors taking over further management.