Service Catalog

Categories (9)

Access Management

Forms for requesting access to various college IT services (e.g., cloud desktops) and information systems (e.g., ADVANSYS, Colleague, Informer, etc.) can be found in this category.
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Communication and Collaboration

This category contains support services for telecommunications, videoconferencing, email accounts, Google Workspace, Central Piedmont apps & websites, and special events.
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Desktop and Mobile Computing

This category includes hardware and software support for all college-issued computers, printers, scanners, and mobile devices. Cloud desktop support, e-cycling services, technology purchasing consultation, and workstation replacement may also be requested here.
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Information Security

This category contains services that support system security and data integrity. Information security vulnerabilities and incidents should be reported here.
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Information Systems

This category contains support services for student, faculty, & staff information systems (MyCollege), data, reporting, & analytics systems (Colleague, Informer, etc.), document & signature management systems (DocuSign & ImageNow), medical & health information systems (e.g. Eaglesoft), and room scheduling systems (Ad Astra).
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IT Professional Services

This category includes business relationship management, change management, digital accessibility, enterprise management, project management, service inquiries, and TeamDynamix support services.
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Teaching and Learning

This category contains support services for learning management systems (including Brightspace & its integrated services), lecture recording (Panopto), and smart classroom technology (projectors, speakers, etc.). Course technology setup requests may also be submitted here.
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User Accounts

This category contains support services for Central Piedmont student, faculty, staff, and contractor accounts. It consists of general account services (activation, passwords, unlocks, etc.), HR-specific services (new hires and separations), and employee network storage access requests (H, J, U, & W drives). Additionally, requests for guest account creation may be submitted here.
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WiFi and Networking

This category consists of support services for wired and wireless networking.
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