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Support for Citrix Workspace cloud desktops and their constituent applications.

Cybersecurity incidents and threats which have affected or could potentially affect the college should be reported here.

Inquiries and requests relating to the accessibility of an ITS service may be submitted here.

Support for Central Piedmont's student, faculty, staff, contractor, and departmental Outlook mailboxes. Requests for technical support, classlist creation or modification, and departmental mailbox creation & ownership changes may be submitted here.

Support for the Account Management Portal (password resets & locked accounts), Activator (student account activation / reactivation), Duo (two-factor authentication), general login issues, and name change requests.

Support for our Google Workspace applications (Calendar, Docs, Meet, Sheets, & Slides).

Hardware troubleshooting (e.g. black screen, Windows won't start, etc.) for all college-issued computers and mobile devices.

Requests for ITS to approve renewals for software already in use at the college may be submitted here. Please submit all renewal requests at least four months prior to the existing agreement's expiration date to allow adequate time for approval and purchasing.

Note: unless you are a member of the Cabinet, ITS will verify approval with your supervisor prior to conducting any review.

Support for Brightspace & its integrated services, the Course Administration Webtools, and all other college-supported learning management systems.

Support for Panopto, Central Piedmont's designated lecture recording system.

This service is to provide support services for streaming live events, multi-room screen combination, and meeting/presentation support

Support for digital signage and the Rave Mobile Safety automated emergency alert system.

Support for electronic clinic, health record, and pharmacy management systems such as Eaglesoft and PioneerRx. Also includes medical training and simulation systems such as CAE and Shadow Health.

Microsoft Edge is the sole web browser for Central Piedmont devices.