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Cloud Desktops
  1. Services
  2. Desktop and Mobile Computing
Support for Citrix Workspace cloud desktops and their constituent applications.
Cybersecurity Incidents and Threats
  1. Services
  2. Information Security
Cybersecurity incidents and threats which have affected or could potentially affect the college should be reported here.
Cybersecurity Training
  1. Services
  2. Information Security
Digital Accessibility
  1. Services
  2. IT Professional Services
Inquiries and requests relating to the accessibility of an ITS service may be submitted here.
Email
  1. Services
  2. Communication and Collaboration
Support for Central Piedmont's student, faculty, staff, contractor, and departmental Outlook mailboxes. Requests for technical support, classlist creation or modification, and departmental mailbox creation & ownership changes may be submitted here.
General Account Services
  1. Services
  2. User Accounts
Support for the Account Management Portal (password resets & locked accounts), Activator (student account activation / reactivation), Duo (two-factor authentication), general login issues, and name change requests.
Google Workspace
  1. Services
  2. Communication and Collaboration
Support for our Google Workspace applications (Calendar, Docs, Meet, Sheets, & Slides).
Hardware Support
  1. Services
  2. Desktop and Mobile Computing
Hardware troubleshooting (e.g. black screen, Windows won't start, etc.) for all college-issued computers and mobile devices.
Learning Management Systems
  1. Services
  2. Teaching and Learning
Support for Brightspace & its integrated services, the Course Administration Webtools, and all other college-supported learning management systems.
Lecture Recording
  1. Services
  2. Teaching and Learning
Support for Panopto, Central Piedmont's designated lecture recording system.
Live Event Support
  1. Services
  2. IT Professional Services
  3. Audio Visual
This service is to provide support services for streaming live events, multi-room screen combination, and meeting/presentation support
Mass Communications and Emergency Alerts
  1. Services
  2. Communication and Collaboration
Support for digital signage and the Rave Mobile Safety automated emergency alert system.
Medical & Health Systems
  1. Services
  2. Information Systems
Support for electronic clinic, health record, and pharmacy management systems such as Eaglesoft and PioneerRx. Also includes medical training and simulation systems such as CAE and Shadow Health.
Microsoft Edge (Web Browser)
  1. Services
  2. Communication and Collaboration
Microsoft Edge is the sole web browser for Central Piedmont devices.
Network Storage
  1. Services
  2. User Accounts
Space for requesting support for departmental storage (H-drive), shared application storage (J-drive), individual employee storage (U-drives), Google drives (W-drives), and all other network storage (Z-drive etc.). U: Drive quota expansions may also be requested here.