Knowledge Base

Categories (16)

ITS Projects

Internal ITS area for KBs related to Projects and Project Management.


Important information & announcements about outages & maintenance activities that may affect ITS services.


Articles relating to Follett Bookstore


Articles relating to Brightspace

Client Portal

Public-facing articles concerning the pages and functions of the ITS Client Portal.

Conferencing and Telephones

Articles relating to telephones and web conferencing applications

General Information

Articles containing general information about ITS processes and services.


Articles relating to Hardware, including Laptops and Desktops.

Network Accounts

Articles related to network accounts for students, employees, and guests


Articles related to Central Piedmont's lecture capture platform, Panopto


Articles relating to Printing Services.


Security-related articles

Smart Classroom

Articles related to smart classrooms


Articles related to software applications

Wireless Network

Articles related to Central Piedmont's wireless network

Online services

Online applications and services accessed via a web browser.

Articles (4)

Clear Your Cache and Cookies in Firefox

Instructions for clearing your cache and cookies in Mozilla's Firefox web browser. Doing so can resolve some common login issues and errors.

Clearing the Cache and Cookies in Google Chrome

Instructions for clearing the cache and cookies in Google's Chrome web browser. Doing so can resolve some common login issues and errors.

Download Google Shared Drive

Used to back up or move files from a Google shared drive. As part of the migration, some shared drives do not meet the criteria to be migrated to Microsoft, this article will walk through how to download and move files from a Google Shared drive.