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Central Piedmont students and employees can reset their password or unlock their account using the Microsoft Password Management Portal.

This article provides a workaround for users unable to sign in due to error “AADSTS75011”, caused by unsupported login methods such as Windows Hello, Passkey, or USB security keys.

Instructions for setting up Microsoft MFA methods for students and employees.

Select users received an email from Apple that mentions the need to change their Apple ID email address. Once complete, they will be able to sign in with a new Managed Apple ID using CPCC credentials.

Instructions for clearing the cache and cookies in Google's Chrome web browser. Doing so can resolve some common login issues and errors.

How to prevent Central Piedmont Chromebooks from requesting a verification code at sign-in. This is done by removing your student account from the Google or Gmail app on your mobile device, as Central Piedmont no longer uses Google services.

Instructions for accessing NeoGov/NeoEd through the web and mobile app, with troubleshooting tips for logging in and Microsoft Authenticator issues.

Users who cannot set up Microsoft Multi-Factor Authentication (MFA) on their phones can request a hardware token to access their accounts. This guide provides step-by-step instructions for enrolling a hardware token as a sign-in method.

Resolve the issue where an account gets locked out after a password change and less than 6 attempts to sign in.

Setting up and using a YubiKey to authenticate with Microsoft.