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This KB article covers a first-time sign-in issue on Chromebooks for new or never-before-used Central Piedmont Google Workspace for Education accounts. The "Welcome" screen is unable to be passed due to the lack of the "I understand" button. Workaround: sign in at myaccount.google.com on another device, click "I understand" in the welcome prompt, then retry on the Chromebook.

Resolve the issue where an account gets locked out after a password change and less than 6 attempts to sign in.

Instructions for setting up Microsoft multi-factor authentication (MFA) for students and employees.

Central Piedmont students and employees can reset their password or unlock their account using the Microsoft Password Management Portal.

This article details how to sign in to AutoDesk applications, such as AutoCAD, Revit, and Fusion.

Instructions for accessing NEOED (AKA NeoGov) through the web and mobile app, with troubleshooting tips for logging in and authentication issues.

This article provides a workaround for users unable to sign in due to error “AADSTS75011”, caused by unsupported login methods such as Windows Hello, Passkey, or USB security keys.

Users who cannot set up Microsoft Multi-Factor Authentication (MFA) on their phones can request a hardware token to access their accounts. This guide provides step-by-step instructions for enrolling a hardware token as a sign-in method.

This article outlines how to log in to ADVANSYS and provides steps to resolve the common login loop issue.

How to prevent Central Piedmont Chromebooks from requesting a verification code at sign-in. This is done by removing your student account from the Google or Gmail app on your mobile device, as Central Piedmont no longer uses Google services.

Select users received an email from Apple that mentions the need to change their Apple ID email address. Once complete, they will be able to sign in with a new Managed Apple ID using CPCC credentials.

Instructions for clearing the cache and cookies in Google's Chrome web browser. Doing so can resolve some common login issues and errors.

Setting up and using a YubiKey to authenticate with Microsoft.