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Instructions for clearing the cache and cookies in Google's Chrome web browser. Doing so can resolve some common login issues and errors.

Information for faculty and staff about NC-SARA/SARA-NC disclosures

A brief primer video introducing the ITS Client Portal, service catalog, & knowledge base.

This article explains how to create and manage a One-Time Campaign in MyConnect. It covers the steps for setting up a campaign, selecting communication channels, personalizing messages, and choosing an audience. You'll also learn how to configure email content, preview/test the campaign, and send or schedule it.

This article explains how to communicate with students through Email, Messenger (Live Chat), and SMS/Text Messaging in MyConnect. It outlines how to start new conversations or join existing ones across these channels, including how to manage recipients, participants, and message content. The guide also provides instructions on customizing settings such as email subjects and SMS privacy options.

This article explains how to create a new Segment in MyConnect by either adding filters from scratch or modifying an existing segment. It walks through the steps of selecting filters, saving a new segment, and managing saved segments. If modifying an existing segment, you can make changes and save the modified segment under a new name.

This article provides step-by-step instructions on how to create and manage Notes in MyConnect. It explains how to access the Notes profile card, create a new note, set visibility options (including private and team access), and categorize notes with specific Note Types. The guide also covers submitting the note to save it to the student's profile, helping you maintain organized records of interactions.

Step-by-step procedure for viewing tickets submitted by you or members of your team (e.g., to check the status, post a comment, or withdraw requests).