Checking the Status of a Service Request in TDX

Checking the status of a service request you have submitted

  1. Open a web browser and go to the Client Portal at

  2. Click the button that says "Review Your Tickets".

    • If you are not logged in, you will be taken to a page to log in with your Central Piedmont credentials. After you log in, you will be taken to the Ticket Requests page.
    • If you are already logged into the Client Portal, you will be taken to the Ticket Requests page.
  3. By default, the page shows tickets that are in an open state (New, In Process, On Hold).
    Ticket Table

    • The table will show information about the ticket, the Title of the ticket, what account or department the ticket is for, the Service and Service Offering for the ticket, the status of the ticket, who the ticket was submitted for, and when the ticket was last modified.
    • If you want to look back at service requests that have been resolved or closed, click on the dropdown menu beside "Status Class". Here you can select Completed or Cancelled tickets.

  4. Click on the title of a ticket title to view it.
    • At the bottom of the ticket is the Feed, which will show all updates that have been provided for the ticket.
    • You can add additional comments to the ticket by clicking on the Comment button. A comment box will appear allowing you to add additional information or ask questions about the ticket. Once finished, click the Save button. Your comment will now show up in the Feed.




Article ID: 9650
Tue 8/23/22 8:31 AM
Wed 5/24/23 4:56 PM