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Instructions for accessing NeoGov/NeoEd through the web and mobile app, with troubleshooting tips for logging in and Microsoft Authenticator issues.

Guidance for employees on using Element 451 to view student information, manage caseloads, and communicate with students.

This article outlines the process for requesting ITS services during new employee onboarding at Central Piedmont. It covers account creation, office and equipment setup, and how to request access to systems such as Colleague and network drives.

Instructions for setting up Microsoft MFA methods for students and employees.

Central Piedmont students and employees can reset their password or unlock their account using the Microsoft Password Management Portal.

This article explains how to create and manage a One-Time Campaign in MyConnect. It covers the steps for setting up a campaign, selecting communication channels, personalizing messages, and choosing an audience. You'll also learn how to configure email content, preview/test the campaign, and send or schedule it.

Users who cannot set up Microsoft Multi-Factor Authentication (MFA) on their phones can request a hardware token to access their accounts. This guide provides step-by-step instructions for enrolling a hardware token as a sign-in method.

This article explains how to communicate with students through Email, Messenger (Live Chat), and SMS/Text Messaging in MyConnect. It outlines how to start new conversations or join existing ones across these channels, including how to manage recipients, participants, and message content. The guide also provides instructions on customizing settings such as email subjects and SMS privacy options.

This article explains how to create a new Segment in MyConnect by either adding filters from scratch or modifying an existing segment. It walks through the steps of selecting filters, saving a new segment, and managing saved segments. If modifying an existing segment, you can make changes and save the modified segment under a new name.

This article provides step-by-step instructions on how to create and manage Notes in MyConnect. It explains how to access the Notes profile card, create a new note, set visibility options (including private and team access), and categorize notes with specific Note Types. The guide also covers submitting the note to save it to the student's profile, helping you maintain organized records of interactions.