Wireless Network Connection Resolution

Overview

If your Central Piedmont-issued laptop is unable to automatically connect to the WiFi, follow the steps in this article to resolve the issue.

Solution

Solution 1:

  1. Connect the laptop to your docking station. Once the device shows as connected to the network (as noted in the screenshot below), restart the computer. 
    Wired Network icon on Windows
  2. Disconnect the laptop from the docking station after restarting and check if the device connects to the WiFi automatically once it returns to the login screen. 
  3. Repeat these steps if they do not work the first time.

Solution 2:

  1. If you are unable to connect the device to a docking station or use other means to hardwire it to the network, connect the laptop to the CPCCguest WiFi. Steps for that process are available in this article: How to Connect to the WiFi Network. 

  2. Click the Start Menu and type "Cisco Secure Client" to open the VPN application.

VPN

  1. Click Connect to enable the VPN.

VPN

  1. You will see a notification at the bottom right of the screen confirming you are connected to the VPN.

VPN

  1. Click the Start Menu and type "gpupdate /force" then press the Enter key. A black window will appear.

"gpu update /force" in Start Menu search bar
Command Prompt

  1. Once the black window disappears, disconnect from the VPN by opening the Cisco Secure Client application and clicking Disconnect. 

Cisco Secure Client VPN connection window

  1. Restart the laptop and check if the device auto connects to the WiFi once it returns to the login screen.

  2. Repeat these steps if they do not work the first time.

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