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This article explains the ITS Tiered Support Framework and outlines how support levels are determined based on technical standards, risk, and organizational priorities.

This article provides an overview of the technical standards used to evaluate and assign support tiers for college technologies.

Get quick, real-time support from the ITS Service Desk through the chat feature in the ITS Client Portal. This guide explains how to start a chat on desktop or mobile, connect with a Service Desk Analyst, and save a transcript of your conversation for future reference.