New Hire Onboarding - Requesting ITS Services

This article outlines the process for requesting ITS services during new employee onboarding at Central Piedmont. It covers account creation, office and equipment setup, and how to request access to systems such as Colleague and network drives.

Audience

Managers, Delegates, and New Employees.

Purpose

To guide managers and new employees through the process of requesting ITS services during the onboarding process at Central Piedmont.

1. New Hire Account Creation – Employee Login Credentials

Submitted by: Human Resources

1. Human Resources will submit a New Hire Account Creation request to initiate the setup of the employee's user account.
2. Once ITS creates the account, the employee will receive an email with their:
   • Username
   • Central Piedmont email address
   • Instructions for:
     • Setting up a password
     • Enrolling in multifactor authentication (MFA)
3. Once the employee sets their password and MFA methods, they will have standard access to Central Piedmont systems. Additional systems access can be requested through the Service Catalog.

Note: The employee’s NeoGov/NeoEd login credentials will change from their personal email address to their Central Piedmont employee credentials. During this transition, they may not be able to sign in to NeoGov. Once the transition is complete, they will sign in using the SSO option. See this article for more information: NeoGov Login

2. Office and Computer Assignment – Equipment Setup

Managers or their delegates must submit an Office Move request to ensure the new employee has a computer and other necessary IT equipment set up in their workspace.

• A computer assignment
• Phone extension
• Physical desk phone (if needed)
• A field technician will set up the computer and the corresponding technical equipment at the employee’s new workstation.

• Requesting a laptop instead of a desktop
• Requesting a Mac device instead of Windows
• Requesting an additional monitor or specific hardware
• Configuring non-standard phone features (e.g., answer front door, forward to another extension)
• Asking for a technician to meet the employee at a scheduled time (sometimes called “white glove” service)

If the new employee's account has been created but their name doesn't appear when attempting to add them to the Office Move Request form, please contact HR to confirm that their record is correctly categorized as an employee.

NOTE: This request form is for IT-provided equipment only and does not include office furniture (such as chairs, risers, or desks). If the space is not already set up as an office or workstation, please submit a Facilities Change of Use form before submitting this Office Move request form.

3. Requesting Additional Access to Systems

Submitted by: Manager or employee, depending on the specific access being requested

Once the employee has their Central Piedmont account set up, they can request access to additional systems as needed. These are submitted through the Service Catalog.

Common Access Types & Services:

• Information System Access
  • CFNC
  • Informer
  • Perceptive Content
  • Self-Service Attendance
  • WebAdvisor
  • WebAttendance
• ADVANSYS Access
• Colleague/Datatel Access
• Network Storage Drive Access
• Departmental Email Access
• Docusign Access
  • Signer: Can electronically sign received documents; All employees are automatically provided "Signer" access. No request needed.
  • Sender: Can send documents and request signatures from others; Must be requested through the Service Catalog.
• Printanywhere - Elevated Access
  • Liaison: This role manages the print budget and allocates funds to the department.
  • Cashier: Has the ability to provide refunds to a user’s PrintAnywhere balance (assigned to ITS Service Desk and Cashiering employees).
  • Proctor: Library-specific role that allows staff to release print jobs.
• Panopto Access
• SchoolDude Access - this is a service provided by Facilities.  ITS doesn't manage the access.
  • Central Piedmont Facilities Services
  • Facilities Services Forms

Further Reading

Helpful articles for new employees: