Accounts will lock after 6 unsuccessful password attempts. If your account locks after just one attempt and you recently changed your password, check your Wi-Fi settings on all devices. If your phone, tablet, computer, or other device is set to connect automatically to a CPCC network, it may be using your old password. This can lead to repeated failed login attempts, causing your account to lock. "Forget" or remove the CPCC network in your device's Wi-Fi settings to prevent further attempts, then reconnect.
Accounts can be unlocked at the Account Management Portal or by calling the Service Desk at 704-330-5000.
For instructions and troubleshooting tips on unlocking your account, refer to this article: Reset Password & Unlock Account using the Account Management Portal