Resetting Your Password via the Account Management Portal (AMP)

Introduction

This article contains instructions for faculty, staff, and students to reset their passwords via the online Central Piedmont Account Management Portal ("AMP").

Table of Contents

  1. Resetting Your Password From a Desktop or Laptop Computer
  2. Resetting Your Password From a Smartphone or Tablet
  3. Expired Passwords 
  4. Frequently Asked Questions

Resetting Your Password From a Desktop or Laptop Computer

  1. Open a web browser and navigate to AMP. Then, select "Forgot your password?". 
    *Note- Our Systems are most compatible with Google Chrome and Firefox. If you are using Safari and encounter any issues, please try switching your browser. 

The landing page of AMP's desktop site. The "Forgot your password?" option is outlined in red for emphasis.

  1. Enter your username in the "Username" field.
  2. Click on "Select Domain" and select either "Faculty/Staff" or "Student".
  3. In the "Type the Captcha" field, enter the numbers visible to the left of the box; then, click "Continue". 
    NOTE: A Duo MFA prompt will appear. Accept the prompt to continue.

The "Forgot your password?" page of AMP's desktop site. The "Username", "Select Domain", and "Type the Captcha" fields are visible.

  1. Select your preferred personal email address, enter the Captcha, and click "Continue". A password reset link will then be sent to the selected email address; click on the link in the email to reset your password.

The "Get a verification code via email" screen of AMP's desktop site.

Resetting Your Password From a Smartphone or Tablet

  1. Open a web browser and navigate to AMP. Then, select "Password Reset".

The landing page of AMP's mobile site. The "Password Reset" option is outlined in red for emphasis.

*If you are unable to reset your password on the mobile site, or are getting an error message stating that "you are not completely enrolled to use this service", please try using the Desktop version of AMP on your device or switching to a laptop/desktop. 
Image of AMP mobile version homepage, with a bold red arrow pointing to the "Desktop Site" option.

  1. Enter your username in the "Username" field.
  2. Tap "Select Domain" and select either "Faculty/Staff" or "Student".
  3. In the "Type the characters" field, enter the numbers visible above the box; then, tap the "Next" button in the top-right corner of the screen.
    NOTE: A Duo MFA prompt will appear. Accept the prompt to continue.

The "User Verification" page of AMP's mobile site.

  1. Tap "Select Email ID" and select your preferred email address; then, in the "Type the characters" field, enter the numbers visible above the box and tap "Next". A password reset link will then be sent to the selected email address; click on the link in the email to reset your password.

The "Identity Verification" page of AMP's mobile site. The "Select Email ID" and "Type the characters" fields are visible.

 


 

Expired Passwords 

If your password is expired, you can log into the Account Management Portal with your username and expired password. 

1. Login with your username and expired password, select the appropriate domain (Student or Faculty).  
AMP Login Screen with Yellow Arrow Pointing at Log In.

2. You will be immediately prompted to authenticate with Duo and change your password. 

A screen prompting users to input their old password, enter a new password, and then confirm the new password

Frequently Asked Questions

What if there is only the CPCC email and no personal email or the personal email address listed is not accessible?

If you cannot access any of the email addresses in the "Select Email ID" dropdown, call the Service Desk to obtain assistance with resetting your password. Once your password has been reset, we recommend that you add a personal email address to your account to make future password resets easier (see "Adding Additional Emails to AMP" for instructions).

Can an employee or student get their password reset in person?

Yes, passwords can be reset by visiting the Service Desk. Our address, contact information, & hours of operation are posted on the homepage of our Client Portal.

What if I have forgotten my username?

We can only provide you with your username after verifying your identity. Please call the Service Desk or visit us in person for further assistance. If you choose to call, be advised that we will need to initiate a brief video call with you in order to verify a photo ID.

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Related Services / Offerings (3)

Account Management Portal (AMP) Support
To reset your password or unlock your account, please utilize the Central Piedmont Account Management Portal (AMP), which can be accessed at amp.cpcc.edu. If you encounter a website error or other technical problem while using AMP, you may submit a request here.
Email
Support for Central Piedmont's student, faculty, staff, contractor, and departmental Outlook mailboxes. Requests for technical support, classlist creation or modification, and departmental mailbox creation & ownership changes may be submitted here.
General Account Services
Support for the Account Management Portal (password resets & locked accounts), Activator (student account activation / reactivation), Duo (two-factor authentication), general login issues, and name change requests.