Third Party Education Publisher Support

Education Publisher Support 

The following are student self-help articles from our Knowledge Base and the first contact support and contact details for our most popular third-party education vendors.

Workflow 

When a problem or issue arises: 

1. Review any relevant self-help articles related to the issue.

2. Contact the responsible vendor and record the vendor support ticket number or confirmation number. 

2. If your issue was not resolved by the vendor, contact the Central Piedmont Service Desk and include the vendor support ticket number or confirmation number in the request description. 

Student Self-Help Links

Academic Success Center

• Academic Success Center-Getting started with academic support (Student)
• Academic Success Center-Live Help
• Academic Success Center-Tutor Match
• Academic Success Center-Writing Lab
• Academic Success Center-Virtual Tutoring Session

Textbooks

• Purchase Materials and Textbooks (Student Guide)
• Accessing Course Materials for an Inclusive Access Course (Student Guide)
• Accessing Cengage MindTap for Students
• Accessing MacMillan Sapling Learning, Achieve, FlipIt, and Hayden-McNeil for Students
• Accessing McGraw-Hill - ALEKS via Brightspace
• Accessing McGraw Hill Connect for Students
• Accessing Pearson MyLab & Mastering for Students
• Accessing Pearson Revel for Students

CMS Chromebooks

• CMS Chromebook: Adding a Central Piedmont Google account
• CMS Chromebook: Save and submit work

iClicker/Gradescope

• iClicker User Guide for Students
• Gradescope for Students

Respondus

• Student Guide: Lockdown Browser and Respondus Monitor (Chrombook tips)
• Student Guide: Using Lockdown Browser and Respondus Monitor
• Student Lockdown Browser and Respondus Monitor FAQs
   

Support Links and Contacts 

Textbook Vendors

• McGraw-Hill
• Cengage
• Pearson
• MacMillan
• Hawkes Learning
• Vista Higher Learning
• WWNorton
• Wiley

Third Party Tools

• NROC
• Respondus
• iClicker
• Gradescope
• Turnitin