Space for reporting an issue with Duo, our two-factor authentication system for employees and students. If you are a new employee and need assistance with setting up Duo Mobile for the first time, please refer to this knowledge base article. If you would prefer to use a fob for Duo rather than a smartphone, or if you are an existing employee or student who needs assistance with reactivating Duo Mobile for a new device, please call the Service Desk at 704-330-5000 or visit us in person during our posted walk-in hours.