Enroll With a Computer.
Enroll With a Phone.
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I am an employee so I already have Duo, how do I add my student account?
If you already have Duo and need to link your student account, please reach out to the ITS Service Desk as that will have to be added by them. You will not be able to enroll the same number on Duo yourself. Please be aware that due to security, you will be asked to verify your ID with a video call.
I can't download the Duo app on my phone, what do I do?
Duo has documentation stating that the current version of Duo Mobile supports Android 10.0 and greater, Android Go 10.0 and greater, and iOS 14.0 and greater. Duo recommends upgrading to the most recent version of Android and iOS available for your device if possible. If not possible, you will have to go to the ITS Service Desk to request a Duo Token.
I already downloaded the app but I didn't activate the account, how do I activate the account?
If you have already enrolled and downloaded the app but found that you did not add the Central Piedmont account, please reach out to the ITS Service Desk at 704 330 5000 or submit a ticket stating that you need to activate the duo account. For reference, the duo app with an account added would look like the image below:
Enroll With a Computer
To enroll in Duo (the college's multi-factor authentication platform), please follow the instructions below:
1. Navigate to our Account Management Portal ("AMP") at https://amp.cpcc.edu/.
2. Enter your username and password, click on the drop-down menu labeled "Select Domain," select the applicable domain "Student" or "Faculty/Staff" then click "Login."
3. A window titled "Protect Your Central Piedmont Account" will appear. Click on "Start setup."
4. Select "Mobile phone" and click "Continue."
5. Enter your phone number and check the box to confirm the phone number is correct. Select "Continue."
6. Select the type of smartphone you are using and click "Continue."
7. Download the Duo Mobile application from your phone's app store. Once you have downloaded the app, select "I have Duo Mobile installed."
8. Open the Duo Mobile app on your phone, select "Continue", then "Use QR code," and scan the QR code shown on your computer screen. Select "Save" on the "Name your account" screen. If you prefer to receive an activation link via email instead of scanning the QR code, click on "Email me an activation link instead."
9. You'll see the following screen on your computer. Change the option for "When I log in: " to "Automatically send this device a Duo Push". Select "Save". You have successfully enrolled in Duo multi-factor authentication.
I am an employee so I already have Duo, how do I add my student account?
If you already have Duo and need to link your student account, please reach out to the ITS Service Desk as that will have to be added by them. You will not be able to enroll the same number on Duo yourself.
Enroll With a Phone
1. Navigate to our Account Management Portal ("AMP") at https://amp.cpcc.edu/. Please ensure that you are opening the website in your browser. The following may vary depending on the browser that you are using. These steps are for the Chrome browser (recommended).
a. Using Chrome on an Android device:
- Click on the 3 vertical dots in the upper right corner of your screen
and then select "Open in Chrome".
b. Using Chrome on an iOS device:
- Click on the share icon in the upper right corner of the screen
and then select Chrome.
2. Click on the green “Login” button. Enter your username and password, click on the drop-down menu labeled "Select Domain," select "Student," and click "Login."
3. A window titled "Protect Your Central Piedmont Account" will appear. Click on "Start setup.
4. Select "Mobile phone" and click "Continue."
5. Enter your phone number.
6. Download the Duo Mobile application from your phone's app store. Once you have downloaded the app, select "I have Duo Mobile installed."
7. Finish by Connecting to Duo Mobile. Select "Take me to Duo Mobile". If you receive a prompt to open Duo Mobile, please accept and click "Open".
8. You will be prompted to name your account in Duo Mobile. The "Account name" is pre-filled with "Central Piedmont". Click Save.
9. Go back to AMP and you will see the following My Settings & Devices page. Change the option for "When I log in: " to "Automatically send this device a Duo Push". Select "Save". You have successfully enrolled in Duo multi-factor authentication.
