General Information

Articles containing general information about ITS processes and services.

Articles (9)

Academic Technology Advisory Team

Primer on platforms and members of the Academic Technologies Advisory Team.

Affordable Technology and Discounts

This article provides information about affordable technology and discounts available to Central Piedmont Students.

Initiating Account Investigations Procedures

If you need to initiate an investigation of staff accounts, including but not limited to eDiscovery or legal holds, please contact Human Resources (HR) as your primary point of contact. Our HR team will work closely with ITS to ensure that all necessary procedures are followed and that your request is managed efficiently.

ITS Tiered Support Framework

This article explains the ITS Tiered Support Framework and outlines how support levels are determined based on technical standards, risk, and organizational priorities.

NC-SARA Disclosures

Information for faculty and staff about NC-SARA/SARA-NC disclosures

Remote Campus Touchdown Stations

This article lists touchdown station locations at Central Piedmont’s remote campuses. These shared workspaces with computers are available for faculty and staff who need a temporary place to work while on campus.

Technical Support Standards

This article provides an overview of the technical standards used to evaluate and assign support tiers for college technologies.